km387 Account & Payment FAQ
Our km387 users ask questions across several areas: how to create and secure an account, how to deposit and withdraw funds using local payment methods, what games and sports markets we cover, and how our platform protects your data and complies with jurisdiction rules. This page answers the most common questions we receive.
The FAQ below walks you through account setup, KYC verification, deposit and withdrawal flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, our game categories, and account security features. If your question is not answered here, contact our support team directly through your km387 account dashboard.
For detailed information about our legal framework, jurisdiction availability, and data protection practices, refer to our Terms of Use, Privacy Policy, and Legal Notice. Those pages explain our commitments regarding account holder responsibilities, regulatory compliance, and how we handle personal data.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data privacy, and jurisdiction notice
Our km387 KYC verification process requires two documents: a government-issued photo ID (such as a passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or government letter dated within the last three months). Upload clear, legible images of both sides of your ID and your full address document through your account dashboard. Our verification team reviews these documents and notifies you once verified. Verification typically completes within hours. If your documents are unclear or incomplete, we will request new ones. Once verified, you can deposit and begin using all km387 games and markets.
Payments and transactions
Withdrawal requests on km387 are processed through our payment partners. Once you submit a withdrawal request, our team reviews it for compliance and security. The review window depends on your withdrawal method and account status. Withdrawals to DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet typically complete after our review. Bank transfers via mobile banking, local payment, online payment, or e-wallet may take a business day or longer depending on your bank's processing times. If your withdrawal is delayed, contact our support team with your withdrawal ID. We cannot guarantee specific processing times, but we aim to process all legitimate requests promptly.
km387 supports deposits via nine methods: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Each method has its own limits set by the payment provider and our platform policies. Minimum and maximum deposit amounts vary depending on your payment method and account verification status. Check the deposit page in your km387 account for the current limits for each payment method. Most deposits appear in your account balance immediately after payment confirmation. If a deposit is delayed, contact our support team and provide your transaction ID from your payment provider.
In your km387 account settings, you can manage your profile information, update your email and mobile number, change your password, and review your transaction history. You can also manage your payment methods, set up two-factor authentication (2FA) for extra security, and view your current account balance and recent activity. If you need to close your account, contact our support team with your account username and they will guide you through the closure process. All account changes are logged for your security and can be reviewed in your account history.
Game rules and categories
km387 offers five main game categories. Our sportsbook covers football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League, plus other sports like MotoGP and badminton. Our live-dealer studios feature blackjack, roulette, baccarat, Dragon Tiger, and multi-camera table games. Our slot collection includes titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets covering Mobile Legends, Free Fire, and PUBG Mobile. Browse our Game Library to explore all available options within each category.
New account holders on km387 are eligible for a welcome offer after completing account verification and making a first deposit. The welcome offer terms vary and are displayed in your account when you become eligible. Our terms typically include a playthrough requirement: you must place qualifying bets to unlock the bonus. We also offer weekly cashback based on your account tier and activity level. Bonus eligibility, terms, and claim methods are detailed in your account. Some promotions are available only during specific periods or to users in particular regions. Check your km387 promotions page for current offers and full terms.
Security and account care
Our km387 support team provides assistance in English and Indonesian. You can contact us through your account dashboard, and responses are available in the language you use to submit your inquiry. Our team is available during standard business hours. For urgent matters, check your account notifications for support availability updates. If you need assistance in another language, contact us and we will do our best to help or connect you with a multilingual team member when available.
km387 services are available only in jurisdictions where online gaming and sportsbook wagering are legally permitted. We do not offer our services in jurisdictions where online wagering is prohibited. Account holders are responsible for verifying that their access and use of km387 comply with the laws of their jurisdiction. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, check your local regulations before creating an account. Our Legal Notice and Terms of Use explain service availability and user responsibilities in detail. If you are unsure whether km387 is available where you are located, contact our support team before opening an account.
Need more help?
If your question is not answered above, contact our support team directly through your km387 account dashboard. We're available in English and Indonesian during business hours. For legal and privacy inquiries, refer to our Terms of Use, Privacy Policy, and Legal Notice pages.